SMS Consent & Opt-In Policy

Last updated: March 2026

Grarose is a field management platform used by contractors and trade professionals to manage quotes, invoices, and customer communications. This page describes how SMS consent is collected from customers who receive text messages sent through the Grarose platform.

How Consent Is Collected

Grarose operates as a communication platform on behalf of contractors. SMS messages are sent by contractors to their customers — not by Grarose directly. Consent is collected by the contractor at the time of the business relationship, prior to any SMS being sent.

The opt-in process works as follows:

Verbal consent — When a contractor engages a customer for a job, they verbally inform the customer that they will receive SMS notifications via Grarose, including quote summaries, invoice reminders, and payment confirmations. The customer verbally agrees to receive these messages.
Customer phone number — The contractor enters the customer's phone number into Grarose only after the customer has provided consent to be contacted.
Opt-out — Every SMS sent through Grarose includes opt-out instructions. Customers can reply STOP at any time to unsubscribe from further messages.

Grarose requires all contractors using the platform to obtain proper consent from their customers before sending any SMS messages. Use of the platform constitutes agreement to this requirement.

Verbal Consent Script

The following is the standard verbal consent script used by contractors on the Grarose platform when obtaining customer consent:

Contractor: "I use a platform called Grarose to send you your quote and invoice by text message. Is it okay if I send those to this number? You can reply STOP at any time to stop receiving messages."

Customer: Provides verbal agreement (e.g. "Yes," "Sure," "That's fine," or similar).

Action: Contractor enters the customer's phone number into Grarose and proceeds to send the quote or invoice.

Opt-In Confirmation Message

After verbal consent is obtained and the customer's number is entered into Grarose, the following confirmation message is sent:

Hi [Customer Name], you'll receive quote and invoice updates from [Business Name] via Grarose. Reply STOP to opt out at any time. Reply HELP for help.

Types of Messages Sent

Messages sent through Grarose are transactional and customer-service in nature. They include:

Quote notifications — informing a customer that a quote is ready for review
Invoice reminders — notifying a customer of an outstanding invoice
Payment confirmations — confirming receipt of payment
Job scheduling notifications — informing a customer of an upcoming appointment

Grarose does not send marketing, promotional, or unsolicited messages.

Sample Message

A typical SMS sent through Grarose looks like this:

Hi Sarah, this is John Smith from ABC Plumbing via Grarose. Your quote for kitchen pipe repair totals $450. Reply STOP to opt out.

All messages include the contractor's business name, the purpose of the message, and opt-out instructions.

Opt-Out Instructions

Customers can opt out of SMS messages at any time by replying STOP to any message received. Upon receiving a STOP reply, no further messages will be sent to that number from that contractor's account.

For help, customers can reply HELP to any message or contact Grarose support at [email protected].

Message Frequency

Message frequency varies based on the contractor's business activity. Customers typically receive messages only when a quote, invoice, or job update is relevant to their account. Grarose does not send recurring scheduled marketing messages.

Contact

For questions about this policy or to report misuse of the Grarose platform, contact us at